95 – £ 59. VM don't use fibre inside the property. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. At least 30Mbps download speeds in every room or £100 one-off credit. We would like to show you a description here but the site won’t allow us. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Virgin Media services are only available in eligible Virgin Media network areas. Now to my Issue: I opted for the self-installation ki. Whichever is the most suitable. on 08-02-2023 13:33. It can take 5 to 10 minutes to restart. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I would love to help you get your service installed. Chris. You should see a welcome screen, then the Virgin Media start up screen. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Your connection box is usually put in the living room on the wall. 2. Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. Thanks again. Or a VM person will sort it for you when they get here in a day ot two. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I also have this other dual cable going to the Smart Hub. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Thanks again. Options. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. . Being connected to the internet is one of the most important modern essentials in 20. £8p/m extra or included with Gig1 or Volt. Options. If you have a SuperHub 3, please see the following explanations. com email address to different Virgin account. 3. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Virgin Media; My Virgin Media; Shop; Help;. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Push the red label end of the white cable, into the wall socket. The previous tenant had virgin - 4955543Re: Wall socket. If you can get Quickstart, you can choose one of two delivery options. 97K; 1. Each box also has separate channels. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The phone number doesn't connect you. They will charge £99 for a relocation. The house is a new build, there's no lead in the paint, no aquarium or anything like that. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. The problem is the Hub is in my Study and the - 4964746. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 1 Mar 2016. on 31-12-2021 10:47. I'm a Very Insightful Person, I'm here to share knowledge. The Stream remote. Everything you need is posted to you. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. on 05-09-2023 20:36. My QuickStart for Hub 3 arrived. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Virgin Media Super Hub 3. Stream from Virgin Media. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin Media Wall Socket. Just joined. What do we do? - 5352510. 2. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Thanks The existing cables will be screw-on (11 mm spanner or pliers required). I don't work for Virgin Media. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. No vm wall socket. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Virgin Media Extension Cable. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. #2. Simply push the cable head over the screw head. Or if the other end of the white cable is in a more useful. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. on 03-08-2020 18:05. Plug into the wall socket. SHARE. The old owners of the house had virgin media - 5381338. • Take the red-banded end of the isolator cable and push it. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Booking an engineer is easy with Virgin Media. I will only be using one wall socket, so the other socket will have no connections. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. All the wall sockets I can see are for BT. A Ti-Vo was installed in one of the upstairs bedrooms. We would like to show you a description here but the site won’t allow us. Had my kit sent to a home we’ve just moved into. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Crazy! They must be made of money. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Go back to normal router mode as soon as the test is done. Tudor. If digging / drilling / new external & internal cables are required the. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I can only find the TV socket. Options. Available with M50 broadband or faster. I'm currently renovating my living room, including the electrics. Most of our customers receive their bills via E-billing. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Connect to the Virgin TV box. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. on 17-12-2022 10:39. There are two empty wall sockets but the cable doesn’t fit into either. on 17-12-2022 10:39. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. Options. on 23-10-2022 13:36. You should be able to do it on a call to CS. Got my virgin media self install kit but I don't have a virgin socket. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I wanted to check with people on here before trying to get an engineer in, just. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Up to 3 WiFi Pods if needed. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. We have a virgin media wall. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Apologies for any cabling issues. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You should see a cable going through the wall and if you trace this inside, you should get the cable. AnthonyRaw1986. This is a socket in the wall, will the engineer still be required to. My wall socket has fallen off as it was behind my sofa does anyone know if I. 1 ACCEPTED SOLUTION. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Stream from Virgin Media. You need a small spanner to remove this, then push the provided connector over the exposed end. )In this video, I am showing the sta. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Getting Connected with Virgin Media is easy when you have a wall socket. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Virgin cables must only be provided by isolated sockets provided by Virgin Media. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Quickstart is the quickest and easiest way to setup our services. on 23-12-2022 10:31. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Virgin Media uses a unique cable network that requires a specific type of. • Connect the end of the 1. Step 4. I cannot find a Virgin wall socket within my flat. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Rob. You can just disconnect the flylead from the isolator tho as it has a barrel on it. . The aerial cable would probably be in the wall and it's just a case of wiring a socket on. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Step 3 - Label the box – a letter came with the. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Tudor. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Virgin Media Quickstart set up. Virgin Media; My Virgin Media. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Can someone come and set it up? 0 Kudos Reply. My dad bought the 1gbps package and arranged the delivery for - 5273209. You dont need a new router just for the test the Computer will connect directly. Damaged Wall socket. I was told when purchasing the broadband package that fibre was available here. The internal wall boxes are mostly oblong. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. cable from wall. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. Browse Virgin Media Virgin Media Community. When you 'page' the handsets, all of the cordless handsets should ring. 9. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Dave. in Networking and WiFi Sunday; No Virgin Media Wall socket . Is there likey to be any problem with this, such as degraded of weaker quality or speed. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Praying the white is the virgin one. ; If the TV box is connected to the Hub, make sure the. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Wall sockets and no connection. 2. Switched On. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. We have the quickstart pack but sadly cannot get broadband set up and working. - 5156068. The cable could be hidden within, or behind, furniture. Account - Mobile. Occasionally only a very short stub of wire is left behind often hidden. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Save £105. . Forum; Apps. RedTomato said: I removed my Virgin cable about a month ago. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. The wall box may be branded with the logos of an old cable TV company (not VM). correctly to the Virgin Media wall socket, please follow these instructions to get set up. on 20-08-2022 22:47. Booking an engineer is easy with Virgin Media. My understanding is you can only get the quick start kit if the house has had VM in the past. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. You need to go outside and locate the brown or grey omnibox on the wall. I have a Virgin Media wall socket, it's the white box in Picture 1. 01-02-2023 10:59 - edited 01-02-2023 11:00. Its a flat £25 charge to move the connection points and rebalance power levels. Tudor. I don't have a virgin media wall socket and this is stressing me out. (and up the wall). on 05-02-2023 19:03. Your new services from Virgin Media are all set up and ready to use. The top “capped” one is marked FM & has been disused since cable went digital. on 18-05-2022 19:55. I have signed up as a new user for Virgin Fibre. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. You can also check for a loose cable as not all properties have a socket. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. on 23-10-2022 13:36. I'm very sorry to hear about the non wall socket. Plugging your virgin media router into an extension lead is fine. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. The isolator has a terminator cap (marked below) fitted to the open end. Cihank617. It is likely you will be waiting a few days. Same thing happened, and on all the wall phone points. socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I don't have a Virgin wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The other is marked TV, & this is used for TV & Broadband. We have the quickstart pack but sadly cannot get broadband set up and working. Again from a wall socket. Reply. • Scroll to the HDMI port you connected the cable to. Options. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Virgin Media; My Virgin Media; Shop;. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Quick tips on prepping for Virgin Media technician's visit. Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. Virgin Mobile. The closest I could find was this, which. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. easy install. See where this Helpful Answer was posted. I'm a Very Insightful Person, I'm here to share knowledge. 1. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. 5K. They may be helpful if you are having trouble connecting to the. 12-10-2022 18:51 - edited 12-10-2022 18:59. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Options. When I proceeded to set up my Hub 3 I quickly realised that. There are 10 types of people: those who. . VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. Options. Reply. If you had any further enthusiasm. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. However, there is no Virgin Media Wall socket in my house. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. B&Q are running low on these however. No Virgin Media Wall socket . What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. No virgin media wall socket; Options. Step 1 - Check your connections. The new cables from your Quick Start kit will be push fit. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Virgin offers self-install to properties that have recently had a service. Should’ve checked this before I ordered. on 01-02-2023 14:26. It may just be a loose cable rather than a socket. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. 4. Yes that is a VM phone socket. It has two outputs on the left of the wall box. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Please support me in this regard. Getting Connected with Virgin Media is easy when you have a wall socket. 4. The cable could be hidden within, or behind, furniture. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Virgin Mobile. Manage Your Account. Browse Virgin Media Virgin Media Community. • Scroll to the HDMI port you connected the cable to. Virgin Media Wall Socket. But I have no Virgin Media Wall socket in my house. Tudor. Call the Pre-installation and delivery team on 0800 052 1734. kkd1. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plug into the Hub. Thank you for your post. Connect the cable adaptor to the black banded end of the 3m isolator cable. Just joined. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Please help. I have the new one as. I received myquickstart pack yesterday. Virgin Media How to get a broadband line installed. You can possibly do this in two ways. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. No internet, unfortunately. Phone. Make sure any HDMI or SCART cabling is also tightly connected. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. But I have no Virgin Media Wall socket in my house. Get the Hub ready by connecting the wires. . The wall box may be branded with the logos of an old cable TV company (not VM). If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. The two sockets on the wall on the RHS are telephone sockets. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Phone. I am going to cancel. Not had any success calling. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you're happy with this and for the charge we can make the arrangements for you 🙂. Try the automated service status number 0800 561 0061 to check for any faults in your area. The block box on second picture is an amplifier for terrestrial TV. #2. You need a Virgin Media wall socket to connect to their broadband services. It is likely you will be waiting a few days. I have received my quick start-up kit. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. From there it is going into the white distribution amplifier. You should see a welcome screen, then the Virgin Media start up screen. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Connect the Hub’s power cable with the blue tab. a week ago. These enter my house via an air brick/vent very close to. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A photo would be helpful if possible. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. 3 weeks ago. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. The box and cables may have been removed by the previous occupiers. Re: Moving virgin media wall socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. A photo would be helpful if possible. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. No virgin media wall socket. . Hi Graham. 132Mb average speed. No Virgin media wall socket. -a power cable for the hub's adapter. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. I have the most. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. A network adapter – you’ll need this for every computer you want to connect. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there.